We Know You Have Questions!
If you have any questions, in addition to the following common questions, please contact us by sending an email to [hcmy668@gmail.com], or contact us through the website’s online customer service, and we will answer you as soon as possible.
Q1. When can I receive my order?
A1. According to our shipping policy, orders are usually shipped within 2-10 days after the order is placed. Specific delivery times may vary depending on the item purchased and delivery address.
Q2. How to contact you?
A2. Please click on each social platform above to contact us, and you can contact us at any time. If you have any questions, you can also communicate with us through the email to [hcmy668@gmail.com], and we will answer you as soon as possible.
Q3. Is there a physical store where I can view the paintings in person?
A3. We are currently focusing on online sales and do not have a physical store. However, we provide detailed product descriptions, high-definition pictures and video displays to help you better understand each Chinese painting. If you have special requirements for certain paintings, please contact our customer service for more information.
Q4. How can we pay?
A4. We support multiple payment methods, please see Payment Methods for details
Q5. I received a damaged item. What should I do?
A5. This is another rare case where the item may get damaged during shipping due to circumstances beyond our control. Please contact our customer support team, and we will prioritize assisting you. For more details, please refer to our Shipping & Returns Policy for details
Q6. Can I return or exchange the product?
A6. Since all of our Chinese paintings are handmade and one-of-a-kind, we are unable to offer refunds or exchanges unless the item is damaged or broken during shipping. If there are any problems with the goods you receive, please contact us in time. Please refer to Shipping & Returns Policy for details
Q7. I have sent you an inquiry. How soon can I expect a reply?
A7. Our regular working hours are from 9:00 AM to 6:00 PM Beijing Standard Time. During these hours, you can expect a response to your inquiry within 4-8 hours at most.
When can I receive my order?
According to our shipping policy, orders are usually shipped within 2-10 days after the order is placed. Specific delivery times may vary depending on the item purchased and delivery address.
How to contact you?
Please click on each social platform above to contact us, and you can contact us at any time. If you have any questions, you can also communicate with us through the email to [hcmy668@gmail.com], and we will answer you as soon as possible.
Is there a physical store where I can view the paintings in person?
We are currently focusing on online sales and do not have a physical store. However, we provide detailed product descriptions, high-definition pictures and video displays to help you better understand each Chinese painting. If you have special requirements for certain paintings, please contact our customer service for more information.
How can we pay?
We support multiple payment methods, please see Payment Methods for details
I received a damaged item. What should I do?
This is another rare case where the item may get damaged during shipping due to circumstances beyond our control. Please contact our customer support team, and we will prioritize assisting you. For more details, please refer to our Shipping & Returns Policy for details
Can I return or exchange the product?
Since all of our Chinese paintings are handmade and one-of-a-kind, we are unable to offer refunds or exchanges unless the item is damaged or broken during shipping. If there are any problems with the goods you receive, please contact us in time. Please refer to Shipping & Returns Policy for details
I have sent you an inquiry. How soon can I expect a reply?
Our regular working hours are from 9:00 AM to 6:00 PM Beijing Standard Time. During these hours, you can expect a response to your inquiry within 4-8 hours at most.